Start with the company on your confirmation
Total Reservation is an informational handbook and does not hold your airline, hotel, rental, transport or tour booking. For changes, cancellation, payment problems or refunds, contact the provider or booking platform named on your confirmation.
Have these details ready
- Booking reference and lead traveler name
- Dates, route or property name
- The email used at checkout
- A copy of the rate or fare conditions
- Receipts and earlier messages
If you booked through a third party
The travel provider may ask you to work through the seller that collected payment. Check both companies' instructions before submitting duplicate requests.
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